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Providing solutions for business problems the open source way — that’s what this case study is all about. Alfresco provides an open source alternative for enterprise content management, which means that enterprises can accelerate collaboration and information sharing using open standards. Open standards allows for choice — a defining attribute of Red Hat solutions.
And because Alfresco is a Red Hat Exchange (RHX) partner, the customer can be confident that the collaborative support relationship between Red Hat and Alfresco will result in world-class service. We’re excited to see customers taking advantage of the value of open source to enable innovation in their specific areas of expertise. To learn more about RHX and find other business solutions, visit http://rhx.redhat.com/.
Making customers successful using open source technologies is the mission of open source software vendors. High quality support is crucial to successful long-term relationships between vendors and their customers. However, support is rarely provided in a vacuum and often involves software outside a vendor’s own catalog. Setting up cooperative support agreements with other vendors is a costly exercise that results in documents that are quickly outdated when contact information or escalation procedures change.
Because Red Hat understands the value of collaborative support, Red Hat’s global support organization created the Cooperative Resolution Center (CRC) using a communication infrastructure managed by a third party non-profit group called TSANet (Technical Support Alliance Network). The CRC aims to improve support experiences for customers using software from multiple vendors by streamlining cooperative support efforts.
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Red Hat Exchange (RHX) has been working with its partners to extend the enterprise open source community by bringing more of our partners’ software into Fedora and EPEL (Extra Packages for Enterprise Linux). Zimbra has long seen the value of making its software easily accessible by the large community of Fedora and Red Hat Enterprise Linux users, so it recently leveraged RHX to help get useful community feedback on a license issue.
Earlier this month, Zimbra announced on its forums that in collaboration with Red Hat and the Fedora community, it made a change to the Yahoo! Public License (YPL) Version 1.0 in order to meet Fedora licensing requirements. Red Hat Exchange was an integral part in helping Zimbra advance this initiative.
Here’s the background: To be included in Fedora, software must either have a license certified by the Open Source Initiative (OSI) (http://www.opensource.org/licenses), or terms that meet the open source definition as outlined by the OSI (http://www.opensource.org/docs/osd). Zimbra is licensed under the YPL which has not yet been submitted for OSI approval. » Read more
We are just beyond the first year anniversary of RHX, Red Hat’s program for open source software vendors. Rumors of its death have been greatly exaggerated. RHX is different now. The team is smaller and the target market is different; but, fundamentally, RHX is smarter. It’s very much alive and is undergoing its third iteration. We’ve learned a lot along the way.
RHX LESSON 1: You don’t fully understand a problem until you try to implement the solution. [1]
The mission of RHX from the start has been to create a rising tide for the broader open source ecosystem. [2] We launched RHX at the May 2007 Summit by offering pre-integrated solution stacks with single-stop web support. RHN powered the delivery of bits. Our goal was to unlock demand in the vast small business market by pricing the solutions competitively and by making installation and support easier. You could even buy RHX solutions online!
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Approaching its one-year anniversary in May, Red Hat Exchange (RHX) has some exciting new updates. We’ve added two new partners already in 2008: Ingres and Hyperic. And, today, RHX will take on a new look with a refresh of the RHX website.
RHX launched last year with the goal of helping Red Hat’s customers engage with the open source ISV ecosystem. During the 11 months since we’ve been in the market, we’ve learned a lot about the best way to meet that goal. In some cases, we learned what didn’t work and made changes to the offering.
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Since launching Red Hat Exchange (RHX) at the Red Hat Summit in May 2007, our team has been busy preparing new products for customers that can be deployed on multiple platforms and that can be purchased with a full range of support tiers. Here’s more information on our new offerings:
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We’re excited to announce that, as of today, Red Hat Exchange (RHX) is now open for business. Missed the press release? See it here. RHX is focused on streamlining the process of researching, purchasing, deploying and getting support for business application software.
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